Due to the volume of queries received by the exchange, we have compiled a list of frequently asked questions as follows. If you have any additional question, please feel free to Contact Us. We will answer your question quickly, and maybe it will appear on our list to be shared with others.

FAQ overview:

General

• What does Airee mean?
• How long have you been in business?
• What is main feature of Airee outdoor collection?
• How do I search for a particular product?
• Do you have a catalogue of your products available?
• Do you have a showroom?

Sales Question

• Which materials are used for your outdoor furniture? What are the cushions like?
• How long does it take to get a quotation?
• Can I request sample before placing an order?
• What is your lead time after placing the order?
• How do I get a product manual or software needed for my product?
• What does the warranty cover?

Payment & shipping

• What currency are prices quoted?
• What are your optional payment terms?
• What are your shipping terms?

Policies

• Do you do OEM?
• Do you have MOQ or MOV policy?
• How do you protect our information?

What does Airee mean?

Branding meanings: Airee = Air + Free, with exclusive focus on the subject "Living and life outdoors".

How long have you been in business?

Since 2003. For more information, please visit these pages under About Us. Thanks.

What is main feature of Airee outdoor collection?

Maintenance free
Weatherproof
Easy to clean
UV-resistant
Environmentally friendly

How do I search for a particular product?

Simply enter the product you are looking for in the search box in the upper left corner and hit enter or the search button. A list of products is then presented. To filter your results, select a category. You can also browse through our listings by category.

If something particular isn't listed on the website, please let us know, maybe we can get you a great deal on it. Airee adds new products to the website on a regular basis.

Do you have a catalogue of your products available?

Yes, sure.

Airee maintains a catalogue of the products both in printed form and digital brochure.

For paper catalogue, please contact with our support staff at support@airee.com.cn and leave your contact details.

For digital brochure (E-catalogue), please see and download it under Support. Thanks.

Do you have a showroom?

Yes. Airee has a showroom in the factory.

Which materials are used for your outdoor furniture? What are the cushions like?

Airee always starts with quality raw materials. Please view the "Product Details" individually for more information. You can also browse through our listings by category via Accessories.

How long does it take to get a quotation?

Within 24 hours upon receipt of your inquiry. Airee shall make every effort to exercise due care and skill in the performance of its services.

Can I request sample before placing an order?

Yes, Sure.

Please contact with our sales department at info@airee.com.cn and indicate the model numbers you are interested in. Thanks.

What is your lead time after placing the order?

Please contact us with your request, and normally it takes 30-45 days after confirmed order. However, the exact time would depend on your products, order quantities, and our production schedule. Thanks.

How do I get a product manual or software needed for my product?

Please contact us at support@airee.com.cn with your requests and we will get you an answer quickly.

What does the warranty cover?

Depending on different sorts of our outdoor furniture. Please view the "Product Details" individually or Contact Us for an answer. Thanks.

What currency are prices quoted?

All prices are in US dollars.

What are your optional payment terms?

Available options for payment as follows:

Telegraphic Transfer (T/T): T/T 30% down payment in advance, T/T 70% balance against copy of B/L.

Letter of Credit (L/C): 100% irrevocable L/C at sight.

Once we have several times of transactions, other payment terms shall be subject to negociation.

What are your shipping terms?

FOB (FREE ON BOARD), CIF (Cost Insurance and Freight).

Do you do OEM?

Yes, sure. We are committed to professional development of outdoor products and insist high quality garden furniture. We can cooperate with OEM service.

Do you have MOQ or MOV policy?

Normally, the minimum order has to be container sales only. Airee prefers to mix furniture orders taking full advantage of the container space.

The minimum order value is subject to negociation, depending on setup cost and production run value.

How do you protect our information?

Airee is strictly committed not to disclose any of your personal or company information to any fourth party except for yourself, your partner and our internal divisions.

Your personal information is used for contact purposes only and will never be sold, or re-used for any purpose.

Your company information is kept top confidential within Airee internal divisions and will never be revealed to outside. Sometimes, when we need to show our new customers some designs, we always must get permission and authorization from the customer whom the original designs are submitted to or related to. And, your samples will be kept away from the new customers before your inspection or delivery. Even so, we always erase or hide all contact information, company names, logos or any identities related to the customer.